Contact Spinsy Casino: support channels and how to reach us
Got a question about your account, a bonus or a pending withdrawal? The Spinsy Casino support team is available 24 hours a day, 7 days a week. Whether it's a quick query or a more involved technical issue, there are two main ways to get in touch.
Live chat
The live chat is the fastest way to get a response. Accessible directly from the site via the messaging icon at the bottom of the screen, it connects you with an agent within minutes. This is the channel to use for anything urgent: a bonus that didn't credit, a login problem, an ongoing verification or a stuck transaction.
Chat support is available in multiple languages including French. Agents have real-time access to your account and can resolve most situations on the spot without escalation. Average response time sits at under 5 minutes outside peak hours.
For requests that need detailed follow-up or document attachments (KYC verification, transaction disputes, account closure requests), email is the right channel. Send your message to:
Include your username or the email address linked to your account in every message. It speeds up processing. Email responses typically arrive within a few hours to 24 hours depending on complexity. For large attachments, make sure your file doesn't exceed your email provider's size limit.
When to contact support
Common situations where the support team can help effectively:
- Bonus not credited after a deposit: reach out via live chat before you start playing so the agent can apply it manually if needed
- KYC documents rejected: support can clarify exactly what went wrong and what needs to be resubmitted
- Withdrawal taking longer than expected: agents can check the status and escalate processing
- Technical issue with a game: send a screenshot, support can forward it to the provider and investigate
- Questions about promotion terms: better to ask before activating a bonus than to discover restrictions after
- Self-exclusion or account closure: these requests are handled as a priority
Tips for a faster resolution
Be specific about the issue. Include dates, amounts and transaction references where relevant. If you're sending screenshots, make sure they're legible and show the key information clearly.
Avoid opening multiple tickets for the same problem. It slows things down rather than speeding them up because each ticket gets handled independently. One well-written message beats five fragmented ones every time.
